Yes. We offer licensing for providers looking to add the RCI into their electronic medical record systems. We also license the use of the RCI for research purposes. Please contact us for licensing terms and options.

Our platform and data measurement tools are used across all levels of care in behavioral health, addiction treatment, and recovery support services. Our tools are also widely used in treatment courts and other criminal justice settings. A typical use case is with out-patient treatment, therapy, or recovery support programs. These programs are typically longer in program duration and because participants are out living their life, text messaging serves as a great tool to stay engaged in between sessions and long after treatment.

Absolutely. You control the populations to engage and the length of engagement for those populations. An important factor in determining the success of your treatment or programming are longitudinal results, or measures captured many months after clinical care is complete. Stronger engagement and relevance of the data will result in longer relationships with your clients. The platform can be used to stay in touch, provide non-clinical support, and maintain ongoing monitoring with little staff burden and limited cost.

Yes. Our web application and data analytics systems follow the requirements within the Privacy Rule for a business associate. Further, we comply with 42 C.F.R. Part 2 regarding data specific to alcohol and drug addiction treatment.

The data belongs to you as our customer. Commonly Well is merely a steward of the data. Ultimately, we believe that the data is owned by the participant, patient, or client who provides the data. We explain our views further in our Data Principles.

There are widely used best practices for texting with patients and clients via text message or SMS. When those best practices are followed, disclosure of protected health information is limited. However, providers and patients/clients can choose, through informed consent, how much and which specific information can and will be exchanged via text message. The messages are secure in terms of our storage and access. However, Commonly Well and providers do not have any control over the personal security a patient or client enables on their device.

The RCI was subjected to rigorous statistical standards for determining reliability of its results. What this means is that since the RCI was designed to demonstrate lower scores as a result of a person’s overall relationship to harmful use, negative consequences of use, or other life circumstances in or out of the individual’s control, statistically speaking, the RCI properly reflects a person’s wellbeing or recovery depending on their circumstances. You can read the short, peer-reviewed article that explains the validation process as published in a medical journal.

The reason we don’t have and don’t have plans for a mobile app is because our data and research shows that the best engagement and survey completion results are possible through text messaging. We also prefer SMS or text messaging because the general public also prefers texting over phone, email, and other channels of communication for health and other important information.